Submit a Enquiries
Do we do wedding receptions?
Can I take wedding photos at Puffing Billy?
I want to take photos/film at Puffing Billy?
What time is my return journey?
Can I buy tickets online for today?
When will Thomas tickets go on sale?
Do you have a discount code I can use?
Will you be open on Good Friday/Public Holiday?
Can I book a specific return journey?
I do not have access to a printer?
Can I get a group discount?
Do I need to bring the credit card with which the booking was made in order to receive my tickets?
Does my discount apply to the family fare?
Do you offer a disability carer discount?
Which Journey has better scenery? Belgrave - Lakeside or Lakeside - Gembrook?
Can I board at Emerald/Menzies Creek?
Is there somewhere to get lunch at Lakeside?
How early should we arrive to get a seat?
How much are children under the age of 4?
Do you sell gift passes for 2 adults?
Are there toilets on board Puffing Billy?
I accidentally booked the wrong date online?
Do I have to book tickets online? Or can I purchase them at the Station?
Can I change my ticket to an earlier train at the platform when I arrive?
Can I get on at Emerald Station?
Can I get off at Emerald Station?
Can we request a donation?
Is public transport available from Lakeside/Menzies Creek/Gembrook etc. back to Belgrave?
I did not receive a confirmation email.
Can I book one –way/return to Menzies Creek online?
Can I book one –way/return to Menzies Creek
Can I book a one way ticket online?
Do you cater for Halal diets?
Can I please book tickets for a ride on Puffing Billy?
Can I get a refund?
UNDER EXTREME CIRCUMSTANCES ONLY – MAY ASK FOR MORE INFORMATION (I.e. Cancelled flights/hotel booking/etc)
Can I reschedule my tickets?
We would like to learn more about Puffing Billy/Speak to someone about advertising/rates/etc.
A Total Fire Ban has been declared, will there be any disruption to Puffing Billy’s Schedule today?
If we are late, can we take the next train?
How can I book using the I-venture card?
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