UNDER EXTREME CIRCUMSTANCES ONLY – MAY ASK FOR MORE INFORMATION (I.e. Cancelled flights/hotel booking/etc)
Thank you for contacting Puffing Billy Railway. As per the terms and conditions at the time of booking, tickets are non-transferrable and non-refundable. However, in this case we are happy to submit your request to our customer service team to see if they can offer a change of date or refund. Please provide the full name and phone number used to make this booking. Please note that we do not guarantee a change of date or refund. We will let you know the outcome of your request as soon as possible.