Can I change my ticket to an earlier train at the platform when I arrive?
Thank you for contacting Puffing Billy Railway. As per the terms and conditions at the time of booking, tickets are non-transferrable and non-refundable.
Purchasing your ticket online is the only way to guarantee your travel at your preferred departure time.
We do reserve a small number of tickets for sale on the day of travel, however if you have already purchased your ticket online we are unable to exchange your ticket for an earlier/later departure time with one of these tickets upon arrival.